Refunds and cancellation

Each of the six below is enforced by the billing engine, with the number written once in code and read by every screen that mentions it. This page cannot drift from the product because it is reading the same constants.

This page is generated from the running deployment, so it changes when the service does.

Cancel in two taps, here in the app · no retention wall and no phone callEnforced by M15.4

No silent annual renewal · we email 14 days before and confirm again 3 days beforeEnforced by M15.5

Pro-rata refunds for any unused period, and automatically when a paid feature is down for more than 24 hoursEnforced by M15.6

A price change cannot reach you for 12 monthsEnforced by M15.7

90 days after you cancel to change your mind · we keep nothing after thatEnforced by M15.4

Export every post, media file and metric you own, whenever you likeEnforced by M15.6

1. How to cancel

Two taps from Billing in the app: no retention wall, no phone call and no form that goes to an address nobody reads. It takes effect at the end of the period already paid for, and the exact date is confirmed by email.

2. Overage and tax

Overage is charged in arrears and nothing stops working when a meter is passed: £0.01 per post over the allowance and £15 per extra workspace a month. A workspace that published nothing in the period is not counted and not billed. Prices exclude VAT, which is applied at the rate for your billing country, and every invoice itemises the meters it charged.